Change managment

Regardless of the nature of the migration project (E-mail system or workstations), a key factor in its success is communication with all people involved and support for users during the change.

This communication must be simple, comprehensible and made at the right time.

It must provide information on the general conducting of the project, on the migration of each user and may also require exchanges with the users (change of date, request for a new application at the time of the workstation migration, etc.).

The communication should also contain information on the advantages provided by the new version installed and give the user a clear and detailed comparison for the use of the functions that he carries out on a daily basis. This latter type of communication can take the form of messages, presentations, or training tools such as self-teaching video modules.

To help its clients, Refresh IT Solutions can handle the design and implementation of the support for changes.